Official support
How can we help?
ReTry helps you undo the real world while keeping your visual projects private, understandable, and under your control.
Contact support
Tell us what device you use, what you were trying to do, and what happened. Please do not send private project photos unless we specifically ask for them.
Quick answers
-
Where are my projects stored?
Projects and media stay in the app’s private storage on your device. ReTry has no account or developer-operated cloud sync.
-
How do I protect a project before changing devices or deleting the app?
Export the project from ReTry and save the project archive somewhere you control. Removing the app may also remove data stored only inside it.
-
How do I restore my lifetime unlock?
Open Settings in ReTry and choose Restore Purchase while signed in to the Apple Account that made the purchase.
-
Why can’t the app use the camera or microphone?
Open iPhone or iPad Settings, select ReTry, and confirm the needed camera and microphone permissions are enabled.
-
Does ReTry replace repair instructions?
No. It is a memory and restoration aid, not a certified repair procedure. Follow qualified instructions for electrical, mechanical, medical, or other safety-critical work.
Your privacy matters
ReTry does not include advertising, hosted analytics, or tracking. Read the complete privacy policy.